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Global trends in healthcare from Integra Global2019/06/18

New partnership with Health at Hand for telehealth services

New telehealth service to be added to all SALAMA Integra Global health plans

We are very excited to announce the addition of a brand new telehealth service into all of our SALAMA Integra Global Individual and Group health plans.

All existing and new members will have immediate access to telehealth, at no additional cost, once the service is launched in July.

The service will provide our members with secure access to a DHA-accredited doctor via mobile video consultation, from the convenience and comfort of their homes or offices, or whilst away.

Services will be accessed by smartphone or tablet, saving our members travel time and cost, or waiting for an appointment at a busy medical centre or doctors surgery.

In addition, telehealth consultations will not be subject to co-payment, increasing the value of our health plans, and providing extra choice for members as to how they select their plan options, and manage their premiums.

We have selected Health at Hand as our partner for telehealth services; the first telemedicine provider licensed by the DHA. Health at Hand’s doctors are able to quickly and conveniently examine symptoms, provide diagnoses, make treatment recommendations and advise on required medications.

Full telehealth services will include:

  • Video consultations: Access to a DHA licensed physician for real-time advice on a number of medical conditions. Members may consult a doctor from anywhere at no additional charge and will not be subject to co-payment.  
  • E-referrals: E-referrals through the Dubai Health Authority Post Office (DHPO) for specialist consultations.
  • E-prescriptions: E-prescriptions issued through the Dubai Health Authority Post Office (DHPO) for over-the-counter (OTC) medications.
  • Medication delivery: Medications delivered to the member’s location. Health at Hand does not charge for this service, however there is a delivery fee of AED 5 charged by the pharmacy and payable directly to them upon delivery.

The service will be available:  Saturday – Thursday: 6am – 6pm GST
                                                Friday: 9am – 6pm GST.

Our members will be able to access the service simply by downloading the ‘Health at Hand: Online Doctor’ app, which will be available on Google Play and the App Store.

We will be issuing a complete user guide for members, giving full details of how to register and access the service, upon launch.


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